Satisfied or refunded

Fast Return with Home Pickup

Your satisfaction is paramount to us! If you have decided to return or change the item you purchased, you can do so no later than 40 business days from the date the product was received.
The collection of the goods takes place at your home by a courier at a cost of 4 euros.
Procedure for returns:

  1. Contact the courier to book the return of the product
  2. Pack items in a well-closed and protected package
  3. Clearly indicate the address of the recipient of the package: Nalevi - De Marchi Gianotti Piazza Chanoux 22 - 11100 Aosta (AO) - Italy

The customer may exercise the right of return for refund or exchange if:

  • Products have never been used and/or modified
  • Product boxes show no signs of wear, abrasions and nicks
  • The product is accompanied by the attached warranty.

How to make the return

  1. Go to the "My Account" section
  2. Go to the section for the order you want to make
  3. Select the product (or products) of your order that you want to return and fill out the free return part

Ask for a refund

Once we assess the integrity of the goods, we will refund you the amount paid as quickly as possible. How you refund it depends on the type of payment you choose when ordering:

  • PAYMENT WITH CONTRASSEGNO: The refund is only made by bank transfer, after the notification of your IBAN Code and the account holder's data

  • PAYMENT WITH BANK BONIFIC: The refund is made by bank transfer to the account provided by the customer after the notification of your IBAN Code and the account holder's data

  • PAY WITH PAYPAL: Reversing is done directly via PayPal

  • CREDIT BOOK: The refund is credited to the credit card used for the purchase, via Paypal

Ask for coupon

In case you want to proceed with the change of an item. The coupon is a discount code of the refund value and can be used to place a new order. The new order will be shipped only after the returned item has been picked up.

Customers living abroad

The return shipment is paid by the customer residing or not in the European Union. Any customs charges for countries outside the European Union will be withheld from the refund or the value of the coupon.