General conditions

Published prices are understood to be included at the VAT rate of 22% and may change at any time without notice. For purchases made by individuals residing in the Italian territory and in the European Community, the VAT applied is 22%.

Accepted payment methods

The following payment methods are accepted:

Mark and Bonfico Bank
VISA and MASTERCARD credit cards
PayPal prepaid card
Aura Card

Shipping methods

Shipments are made by express courier.

Shipping costs

Shipping costs are free.
For more details, see the "Shipments" section

Right of withdrawal

Consumer Protection Code, which governs remote contracts, you are entitled to withdraw, if the purchased product does not meet your requirements or no longer interests you, without any penalty and without having to specify the reason, no later than 40 working days from the date of receipt of the goods. In order to exercise the right of withdrawal it is necessary to send by means of recommended with return receipt to Nalevi - De Marchi Gianotti Piazza Chanoux 22 - 11100 Aosta (AO) - Italy the request for withdrawal specifying description and quantity of the products that you intend to return. The customer service will contact you as soon as possible by advising you on the most suitable mode for the return (in this case the shipping costs are borne vs. in fact the D. lgs. 185/99 provides that the consumer has the right to withdraw without any penalty and that the only costs incurred by him are those related to the return of the product). The return of the goods must be made at the address mentioned within no more than ten days of receipt. Since the shipping costs are entirely to Vs.load the choice of the medium to be used will still be at Vs.discretion. As soon as we have received the package with the return will be ns. check that it must be completed with all the original parts (including any documentation and accessories): in the case of damaged or tampered return items, the amount paid for the purchase of the products will not be returned. Once the integrity of the goods has been assessed, we will refund the amount paid to you as quickly as possible: the refund will be by bank transfer within 30 days of receiving the recommended with notice of withdrawal.

Shipping costs

Nalevi Ltd is very attentive to customer service and satisfaction. It is possible to get in touch through the following communication channels:

Call 800-598031 (9 a.m. to 7 p.m. Monday through Saturday)
Writing through the website's contact form


All products are guaranteed for 24 months from the date of purchase against any defects resulting from manufacturing. If the product is damaged by shipping and/or delivery, De Marchi Gianotti will collect the damaged product (accompanied by the packaging, documentation and anything else entered at the time of packaging by the manufacturer). If the defect is found De Marchi Gianotti will repair or replace the product at no additional cost to the customer.

Tax documentation

For each purchase, Nalevi Srl issues a tax invoice using the data that the customer will release at the time of purchase. The invoice will be sent along with the product. In case there are any errors found in the invoice or the need for a new submission Please let us know at the e-mail address or by calling the telephone number above.


Nalevi uses Paypal as a circuit for interbank payments. For more information you can visit the dedicated section: Security